khele88 Privacy
Policy

khele88 collects personal data from you through several means: directly when you register an account or interact with the Platform, automatically as you use our services, and occasionally from trusted third-party sources where permitted. The categories of data we collect are set out in the table below.

khele88 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification (KYC) purposes. We do not collect data from persons we know to be under 18 years of age; any such data discovered will be deleted immediately and the associated account closed.

khele88 processes your personal data only for specific, legitimate purposes and only to the extent necessary for those purposes. The primary purposes for which we use your data are described below, together with the lawful basis on which each processing activity rests.

• Account creation and management: We use your identity and contact data to set up and maintain your khele88 account, verify your identity, and ensure only authorised individuals access the account. Legal basis: performance of contract.
• Processing deposits and withdrawals: We use your financial data and transaction data to process payments via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard in Bangladeshi Taka (৳). Legal basis: performance of contract.
• KYC and identity verification: We process identity and contact data to verify your age (18+), identity, and the source of funds you deposit on the Platform, in accordance with responsible gaming and anti-money laundering obligations. Legal basis: legal obligation and legitimate interests.
• Responsible gaming monitoring: We analyse transaction and usage data to identify patterns consistent with problem gambling, to enforce deposit limits, and to act on self-exclusion requests. Legal basis: legal obligation and legitimate interests (player protection).
• Fraud prevention and platform security: We use technical and transaction data to detect and prevent cheating, account takeover, money laundering, and other fraudulent or prohibited activities. Legal basis: legitimate interests and legal obligation.
• Customer support: We use communications data, account data, and transaction data to investigate and resolve support queries submitted via live chat or email. Legal basis: performance of contract.
• Promotional communications: With your consent, we may use your contact data to send you emails or SMS notifications about bonuses, seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season offers), and Platform updates. You may withdraw consent at any time from your account settings. Legal basis: consent.
• Platform improvement and analytics: We use usage and technical data in aggregated or anonymised form to understand how players interact with khele88, improve game selection, and optimise the user experience for Bangladesh players. Legal basis: legitimate interests.

khele88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

khele88 does not sell your personal data. We may share your data with carefully selected third-party service providers who assist us in delivering the Platform and who are contractually bound to process your data only on our instructions, with appropriate security measures in place. The categories of third parties with whom we may share data are:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard processing partners — to facilitate deposits and withdrawals. These partners receive only the data necessary to complete the specific transaction.
• KYC and identity verification providers: Third-party identity verification services used to validate NID documents and conduct age verification checks in line with our 18+ policy.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier (not your full personal profile) to facilitate fair game delivery and to fulfil their own regulatory record-keeping obligations.
• Analytics and infrastructure providers: Cloud hosting and analytics partners who process technical and usage data in aggregated form to maintain platform uptime and performance.
• Legal and regulatory authorities: khele88 may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by law, court order, or to protect the rights, property, or safety of khele88, our players, or the public.

Any third party receiving personal data from khele88 is required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was disclosed. khele88 does not permit third-party service providers to use your data for their own marketing or commercial purposes.

khele88 uses cookies and similar lightweight tracking technologies (such as local storage tokens) to make the Platform function correctly and to understand how it is used. A cookie is a small text file placed on your device when you visit a website. It does not give khele88 access to your device beyond the information the cookie itself stores.

The categories of cookies used by khele88 are as follows:

khele88 does not use third-party behavioural advertising cookies or cross-site tracking technologies. You can manage or delete cookies at any time through your browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in or placing wagers on the Platform.

khele88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and record-keeping obligations. The general retention periods we apply are:

• Active account data: Retained for the duration of your active account relationship with khele88, plus a period of five (5) years following permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping best practices.
• KYC documents: Identity verification documents (NID copies, selfies, proof of address) are retained for five (5) years following account closure or the completion of the KYC process, whichever is later.
• Support communications: Live chat transcripts and support emails are retained for two (2) years from the date of the interaction, unless a longer period is required in connection with an ongoing dispute or investigation.
• Analytics data: Anonymised or aggregated usage data may be retained indefinitely as it cannot be linked back to any individual player.

When personal data is no longer required, khele88 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an individual. We do not archive personal data beyond the periods stated above purely for speculative future use.

khele88 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the khele88 Platform, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive personal and financial data stored on khele88 servers, using industry-standard AES-256 encryption.
• Access controls: Personal data is accessible only to khele88 staff and authorised contractors who have a genuine need to access it in the course of their duties. All staff with access to personal data are subject to strict confidentiality obligations.
• Regular security audits: khele88 conducts periodic security reviews of its platform infrastructure and data handling procedures to identify and address potential vulnerabilities.
• Incident response: In the unlikely event of a data breach that poses a risk to your personal data, khele88 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

While khele88 employs robust security measures, no online platform can guarantee absolute security. You also play an important role in protecting your data: use a strong, unique password for your khele88 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been compromised.

As a khele88 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, contact our support team at [email protected] with the subject line "Privacy Rights Request" and we will respond within a reasonable timeframe.

Please note that some rights are subject to limitations where khele88 has a legitimate legal obligation to retain or process certain data, for example to comply with anti-money laundering laws or to resolve an ongoing dispute. We will always explain clearly if a limitation applies to your specific request.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way in which khele88 is handling your personal data, please contact us using the details below. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within fourteen business days of receipt.

• Email: [email protected] (plain text only — not a clickable link; copy and paste into your email client)
• Subject line: "Privacy Rights Request" or "Privacy Policy Enquiry"
• Live Chat: Available 24/7 on the khele88 Platform, Bangladesh Standard Time (UTC+6)

Please include your registered email address and account username in any privacy-related correspondence so that we can locate your records efficiently and verify your identity before actioning your request.

khele88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform. The "Effective Date" at the top of this document indicates when the current version came into force. Continued use of the Platform after a policy update constitutes acceptance of the revised Privacy Policy.